Onlinetec – Frequently Asked Questions (FAQ)

1. What is Onlinetec?

Onlinetec is a South African online store that sells a wide range of merchandise, offering customers convenient shopping with reliable delivery.

2. Where is Onlinetec located?

We are based at 20 Devonshire Road, Wynberg, Cape Town, 7800, South Africa.

3. Do you have a physical store?

No, Onlinetec is an online-only store, which helps us keep prices affordable and shopping convenient.

4. What type of products do you sell?

We sell a variety of merchandise, including everyday essentials, household items, lifestyle products, and more.

5. How do I place an order?

Simply browse our website, add items to your cart, and follow the checkout process.

6. What payment methods do you accept?

We currently accept EFT (Electronic Funds Transfer) and other secure payment methods depending on availability.

7. Can I pay cash on delivery?

No, unfortunately, we do not offer cash-on-delivery. All orders must be paid online before shipping.

8. Do you ship outside South Africa?

Currently, we mainly ship within South Africa. For cross-border deliveries, please contact us at onlinetecptyltd@gmail.com.

9. How long does delivery take?

Delivery usually takes 3–7 working days, depending on your location.

10. How much is delivery?

Delivery fees vary depending on the size of your order and delivery address. Shipping costs are displayed at checkout before payment.

11. Can I track my order?

Yes, once your order is dispatched, we’ll send you a tracking number via email or SMS.

12. What if my order arrives damaged?

If your order arrives damaged, please contact us immediately at onlinetecptyltd@gmail.com with photos, and we’ll arrange a replacement or refund.

13. Do you accept returns?

Yes, we accept returns within 7 days of delivery, provided items are unused, in original packaging, and accompanied by proof of purchase.

14. How do I request a refund?

To request a refund, email us at onlinetecptyltd@gmail.com with your order number and reason for return.

15. Are my personal details secure?

Absolutely. We use industry-standard security measures to protect your personal and payment information.

16. Can I cancel my order?

Yes, you may cancel your order before it has been shipped. Once shipped, our return policy applies.

17. Do you offer bulk or wholesale discounts?

Yes, for bulk orders, please contact us directly for special pricing.

18. How can I contact Onlinetec?

You can reach us at (084) 294-0774 or email us at onlinetecptyltd@gmail.com.

19. What if I entered the wrong delivery address?

Contact us as soon as possible with the correct address. If the order has already shipped, additional fees may apply.

20. Why should I shop at Onlinetec?

Because we provide affordable prices, reliable delivery, and customer-focused service – making online shopping easy and trustworthy.